4 Behaviors That Help Leaders Manage a Crisis

Employees thrust into leadership during a crisis need to be coached in four behaviors to be most effective in their roles. They must decide with speed over precision, adapt to changing circumstances boldly, reliably deliver despite environmental factors, and engage deeply with their teams. Managers should remember that moments of crisis can tell you a great deal about the leaders under you. Identify who rose to the occasion, who struggled, and why. Evaluate how roles will change in the postcrisis world, and consider whether your key leaders are positioned for success. Most important, ask yourself whom you want at the table both during the crisis and in the longed-for tomorrow when we emerge.

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